Future Museum: Call on KPIs for Museums

Welcome

KPIs in two major museums

Presentation by Max Hollein (Director, The Metropolitan Museum)
Presentation by Paul Frey (General Manager, Kunsthistorisches Museum Vienna)

focusing on the following questions:

• What KPIs do you currently lean on when approaching your museum’s operation and its outcomes?
• What information do you lack?
• What changes are you planning to implement in this regard?

Q&A moderated by Sofia Widmann

KPIs in the hotel sector – lessons and ideas for museums

Presentation by Adam Maclennan (Director, Head of UK & Ireland, PKF hotelexperts)
Q&A

Statements by Future Museum participants

Discussion amongst participants, moderated by Sofia Widmann