09:45-12:15 |
Session 1
How to communicate with visitors before, during and after the museum visit?
Please note that after each presentation we have scheduled a 5-minute Q&A Session
“Visitor journey”, Vanessa Borkmann, Fraunhofer IAO
“Enchantment”, Seb Chan, Chief Experience Officer, Australian Centre for the Moving Image
“A1 – Digitalized museum. How to attract visitors”, Peter Stolzlederer & Manfred Moormann, A1 Telekom Austria
“Best practice cases in the museum field”, Olga Tykhonova, MUSEUM BOOSTER |
13:00-15:30 |
Session 2
Which methods work best for ticketing and access control?
Please note that after each presentation we have scheduled a 5-minute Q&A Session
“Technologies and solutions for ticketing & access control”, Dennis Stolze, Fraunhofer IAO
“Key success factors to reach a state-of-the-art ticketing level”, Marc Merpillat, Museums Business Development Lead, SecuTix
“Modernising ticketing tools”, Augustin Pagenot, Sales & Ticketing Division Manager, Centre Pompidou
“Smart ticketing and access”, Henry Muccini, Full Professor, University of L’Aquila
“Digital Visitor Management”, Ägidius Lackner, Head of Business Line Event, SKIDATA
“A Sneak Peek at the visitBerlin Ticket-Gateway”, Lutz Henke, Head of Cultural Affairs, visitBerlin
“Best practice cases in the museum field”, Olga Tykhonova, MUSEUM BOOSTER |
15:40-16:45 |
Session 3
Visitor and non-visitor survey
Visitor and non-visitor survey: presentation & discussion, Vanessa Borkmann, Fraunhofer IAO
Next steps & wrap-up, Sofia Widmann, MUSEUM BOOSTER |